MCS Responsibilities

• Offer well educated and unbiased opinions about products available.
• Make best effort attempts to procure requested products as quickly as possible upon receipt of equipment advance.
• Be up front and honest about any unavoidable project delays, and attempt to remedy them as quickly as possible.

Client Responsibilities

• Approve documents or suggest revisions for approval in a timely manner so as not to unnecessarily delay subsequent phases of project.
• Identify as early as possible any failure for MCS to meet client expectations, and allow for reasonable remedies to be effected.
• Tender payments when due as according to project timeframe.

Warranty Policy

• MCS will make reasonable efforts to assist client with problem determination and diagnosis.
• Manufacturer’s warranty applies to all equipment supplied by MCS. Terms of manufacturer’s warranty to apply – no additional equipment warranty is expressed by MCS.
• Equipment repairs covered by manufacturer’s warranty may be carried out by nearest local authorized dealer. In the event that there is no local authorized dealer, client is responsible for shipping defective equipment either to manufacturer or to MCS for repair or replacement.

Other Policies

• Labor & service costs are provided as an estimate only and represent a good faith effort to determine the time required to complete the system as detailed herein. Invoiced amount will reflect actual time & materials at Marine Computer Systems prevailing rates.
• Client retains ownership of all equipment from date of payment.
• MCS will be responsible for delivering equipment to courier in good working condition.
• At No time does MCS retain any responsibility for the Vessel or property in which our equipment is being installed on or our technicians are working in.
• Shipping, insurance, customs and duties are the responsibility of the client. MCS will invoice client for actual cost of shipping including any insurance, customs, or duty fees incurred.
• This proposal and its entire contents are confidential, for use only by the designated client.
• Prices offered in this proposal are valid for thirty days from submission.
• The proposal represents a good faith estimate for the known scope of work, however all work will be billed on a time and materials basis. This proposal is not intended to offer a guaranteed price.

Payment Policy

• Equipment costs are due in advance of order placement – personal or company checks are acceptable.
• Labor and service costs are due as incurred and will be billed biweekly.
• A 1.5% per month late fee will be assessed on all overdue balances. A $5 statement fee will also apply.
• Standard rates: $140 per hour or $560 per half-day (4 consecutive hours).

Returns Policy

• No returns will be accepted without a Return Merchandise Authorization (RMA) Number.
• Defective products will be accepted within 30 days of invoice date.
• After 30 days, the manufacturer’s warranty applies.
• Certain non-defective products may be accepted for credit or exchange, and are subject to a 20% restocking fee. Returns must be completed within 30 days of invoice date. Not all items are returnable.
• Due to manufacturer return policies, only defective computers (laptops, desktops, other CPU devices) will be accepted for return. Non-defective computers will not be authorized for return.
• All products to be returned must be 100% in new condition, and must be in original packing material. Manuals, blank warranty cards, and other accessories must be included.
• Marine Computer Systems, Inc. reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued towards future purchases only.
• All service sales are non-refundable.
• Returned merchandise must be received within 10 days of RMA issue date unless other arrangements are made.